Frequently Asked Questions

You will need to purchase renters insurance from an agent, however some homeowners and renters policies cover storage. Contact your insurance provider to find out more.

Contact us and tell us you will be moving out (advanced notice is not required). You will be responsible for the unit rent until we have been notified and the unit is vacant. Remove all items and your lock and sweep the unit clean.  If the unit is not cleaned and/or items are left behind, you will be charged $30 per person per hour plus disposal fees (minimum charge of $30).

Yes, however, since reserving a unit also means we can no longer rent that unit, we must begin charging rent at that point.

Our rental contracts are month-to-month - no long term agreements are required.

All units have 24 hour access. However, accounts more than 15 days past due will be denied access.

  • No living creature or organism, or any dead animal or carcass.
  • No gasoline, oil, fuel, grease, or flammable chemicals.
  • No explosives, fireworks, firearms or ammunition.
  • No corrosive, toxic, or hazardous materials or waste.
  • No asbestos or asbestos-containing construction materials.
  • No lawn debris (grass clipping, brush, etc.).
  • No construction debris, tires, oil or batteries, whether new or used.
  • No items having an offensive smell in the sole judgment of management.
  • No controlled or illegal substances.
  • No prohibited weapons under Illinois State Statutes;
  • No stolen property, and items illegal for self storage.
  • No perishable items and foods.
  • Not for human habitation or overnight occupancy;
  • No painting, sanding or cutting torches;
  • No selling or making sales from unit.

Special instructions

  • When storing any motorized equipment (including but not limited to automobiles, boats, ATV, PWC, lawn mowing equipment, etc.) gas tanks shall be no more than 1/8 filled.
  • Any type of fuel can or container must be empty.
  • Any type of propane tank, oxygen tank, or similar container must be empty.
  • Keep pets in your vehicle at all time while on Ace property.

Tips on storing your items

  • Seal all boxes with masking or duct tape.
  • Box everything that you can - everything that is left unboxed in a self-storage facility will get dusty and potentially dirty.
  • Try to use boxes that are a uniform size, they’re easier to stack (remember; keep the heavy ones on the bottom and the light ones on top).
  • If you're storing upholstered products such as mattresses and sofas in a self-storage facility it might be a good idea to invest in covers, bags or sheeting to give them some additional protection. Stand sofas and mattresses on end wherever possible to save space and don't stack too much on top of soft furnishings. Mattresses are best stored on the long end and should be ideally raised above floor level or laid on protective sheeting.
  • A light coat of oil on exposed metal surfaces will retard rust.
  • If possible, leave small walkways between the boxes and furniture in your storage unit so you can easily get to the items you want without having to move anything around.
  • It is wise to take extra precautions for your own security.  Purchase a high quality padlock.  Pack you unit so the most valuable items are in the back.
  • The humidity in your self-storage unit can cause your furniture to warp and your appliances to mildew. Leaving a space between your stuff and the unit’s wall allows for air to circulate within the unit. Laying plastic sheeting on the floor and stacking boxes on top of wooden pallets can prevent condensation damage. So can using old linens or other fabrics, instead of plastic, to protect your stuff from dust.
  • If you’re storing a refrigerator in your unit leave the door ajar. This will prevent mold from growing inside.
  • Drain washing machines before storing them and tie down hoses etc. Appliances should be clean and dry and it'll be worthwhile wiping the insides over with bicarbonate of soda before you store them.
  • If you’re storing a lot of packing boxes in your unit, try to fill them to the top, even if it’s just with padding and old, crumpled newspapers. Boxes that are only half-filled tend to collapse if anything’s placed on them.